Shipping / Return Policy
Shipping and Returns
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Shipping inside UAE
Once your order is processed, we ship the same within 1-2 working days. Orders above AED 699 are eligible for free Shipping. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
Global Shipping
We use DHL, FedEx, and Empost as our courier partners for international shipping. Based on the shipping country, the delivery time may change; however, most orders are delivered within 3-5 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse
All the users must note that the international shipping attracts a range of local taxes, duties, brokerages and governmental duties or third party fees, which are not included in the freight quote we deliver. As such, all these fees are the sole responsibility of the customer or the consignee of the products. You may be required to check the local taxation rules, duties and other custom fees to understand the same.
Most of the items are dispatched the same/next day from our warehouses after the order is processed. Some deliveries are subject to stock availability.
Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
- Original & Valid National ID
- Original & Valid Driving License
- Original passport (profile and visa page)
In addition, if either “Credit Card on Delivery”, or “Credit Card Online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
Warranty and Returns
Return or exchange of the products is only possible within the first three days of the date of delivery according to the terms given herein. All requests for exchange and returns must be accompanied with the original invoice or the warranty card.
Exchange or Returns shall not be applicable to such products falling to the categories as;
- Accessories
- Software products
- Cartridges
- Toners
- Any customized configuration product supplies are not eligible for return
- Any non-local Distributors products are not eligible for return
- Special Order
Standard Items
All items come with a 12 month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned below.
International Returns.
All international returns will be charged at a minimum of 20% of the product value irrespective of the condition of the product. Delivery and shipping charges are not refundable at the moment and are borne by the customer.
Dead on Arrival and Faulty Goods
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 3 days after receiving delivery then we will come to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively you can drop the product off at our service centre. In either case you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period then you will be asked to drop the product off at our service centre. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.
You cannot return an item if seal is broken or if it is in non-sellable condition.
Repair
For any product that is under warranty, we offer repair through our dedicated service partner – . Once the item is submitted, it will take no more than 30 days to get a product repaired based on the type of issue and information provided.
